The terms used herein containing a capital letter without having previously been defined have the meaning given to them below:
“Client” designates a natural person, an adult , acting for his personal needs and having the full legal capacity to commit hereunder.
“Conditions of sale of the reserved rate”means the specific conditions of each reservation made by the Customer.
“Reservation confirmation”< /b> designates the document summarizing the details of the reservation made by the Customer, sent by the website or the Residence to the Customer.
“Reservation request” designates any request room reservation of the Residence made by the Client.
“Residence” designates the Residence LE TELEMAQUE, operated by SASU RESIDENCE LE TELEMAQUE Share capital of €162,327.71 – VAT number: FR13379066947 – Alistro Shopping Center 20230 SAN GIULIANO.
“Partners” means all service providers having concluded a service provision contract or partnership agreement with the Residence .
“Service” means any room reservation service at the Residence carried out by the Client on the Residence’s website.
“Residence Website” means the website dedicated to the Residence accessible at the following address https://residenceletelemaque.com.
ARTICLE 1 – Scope of application
These General Conditions of Sale apply, without restriction or reservation, to any purchase of the Residence’s room reservation services and ancillary services (‘ the Services’) offered by the Residence (“the Service Provider” or the “Residence”) to consumers and non-professional clients (“The Clients” or “the Client”) on the Residence’s website. The main characteristics of the Services are presented on the Residence’s website. The Customer is required to read it before making any reservation. The choice and purchase of a Service is the sole responsibility of the Customer.
The Customer declares:
● Having the full legal capacity to commit to these General Conditions of Sale.
● Make reservations for rooms in the Residence and ancillary services for personal needs.
● Be able to save and print these General Conditions of Sale. The contact details of the Residence are as follows:
Residence LE TELEMAQUE
Lieu dit Tarcu,
20135 Conca
These conditions apply apply to the exclusion of all other conditions, and in particular those applicable to other marketing channels for the Services.
The Client is informed that the Residence concludes partnership agreements with service providers third-party travel services in order to allow him, by using the services offered by these partners on their website, to search, select and reserve rooms in the Residence. Any reservation of rooms at the Residence made under these conditions implies consultation and complete and unreserved acceptance by the Customer of the special conditions of the service provider, the conditions of sale of the reserved rate and these general conditions of sale. The Client declares to have obtained from the Residence all the necessary information available on the website.
These General Conditions of Sale are accessible at any time on the Residence’s website and will prevail, where applicable. , on any other version or any other contradictory document. Unless proven otherwise, the data recorded in the service provider’s computer system constitutes proof of all transactions concluded with the Client. Thus, the entry of banking information, the acceptance of the General Conditions of Sale, the Conditions of Sale of the rate or the Reservation Request, has the same value between the Residence and the Customer as a handwritten signature on paper. The computerized records kept in the Residence’s computer systems will be kept under reasonable security conditions and considered as proof of communication, order and payment between the Residence and the Client.
The Residence ensures the conservation of the writing evidencing the conclusion of the contract in electronic or paper format for a maximum period of 5 years.
The Customer is informed that his IP address is recorded at the time of booking. In accordance with the Data Protection Act of January 6, 1978, the Customer has, at any time, a right of access, rectification, and opposition to all of his personal data by writing by mail and justifying of his identity to: SASU RESIDENCE LE TELEMAQUE – Center Commercial Alistro 20230 SAN GIULIANO.
These General Conditions of Sale also include the Charter on Personal Data.
The Customer declares to have read these General Conditions of Sale (including the Charter on Personal Data) and have accepted them by checking the box provided for this purpose before implementing the online reservation procedure as well as the General Conditions of Use of the Residence website.
The validation of the reservation of Services by the Customer constitutes acceptance without restriction or reservation of these General Conditions of Sale (including the Charter on Personal Data).
The Customer acknowledges having the required capacity to contract and acquire the Services offered on the Residence’s website.
These General Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer’s purchase is that in force on the site internet on the date of reservation.
These General Conditions of Sale are applicable for the duration of the online availability of the services offered by the Residence on the Residence’s website. The Residence reserves the right to temporarily or permanently close access to its Website.
ARTICLE 2 – Reservations
The Customer selects on the site Internet the services he wishes to reserve, according to the following terms:
1. Selection of room type and date of stay on the Site Residence Internet
2 . Redirection to our booking platform: https ://booking.roomraccoon.fr
3. Validation of the dates of the stay on the Reservation platform. And selection of additional services if applicable
4. Verification and validation of the details of the reservation, the total amount of the reservation, the conditions of the rate
5. Indicating contact details
6. Entering bank card details in the event of a guarantee or prepayment
7. Consultation and acceptance of the general conditions of sale and the conditions of the rate selected prior to validation of your reservation
8. Validation of his reservation
The Customer acknowledges having read the nature, the destination and the terms of reservation of the Services offered by the Residence and having requested and obtained the information necessary to make your reservation in full knowledge of the facts. He is solely responsible for his choice of services and their suitability to his needs, such that the Residence cannot be held responsible in this regard.
The Client undertakes to complete the information requested on the reservation request and certifies the veracity and accuracy of the information transmitted.
The contractual information is presented in French and is subject to confirmation at the latest at the time of validation of the reservation by the Customer.
For reservations made exclusively on the internet, the recording of a reservation on the Service Provider’s website is made when the Customer accepts these General Conditions of Sale by checking the box provided for this purpose and validates your reservation. The Customer has the possibility to check the details of his reservation, its total price and to correct any errors before confirming his acceptance (article 1127-2 of the Civil Code). This validation implies acceptance of all of these Conditions. General Conditions of Sale and constitute proof of the sales contract.
It is therefore up to the Customer to verify the accuracy of the reservation and to immediately report any error.
The sale of Services will only be considered final after confirmation of acceptance of the reservation by the Service Provider has been sent to the Client, by email and after receipt by the latter of the full price.
Any reservation made on the Residence’s website constitutes the formation of a contract concluded remotely between the Client and the Service Provider.
The Residence reserves the right to cancel or refuse any reservation. a Customer with whom there is a dispute relating to the payment of a previous reservation.
Each reservation is nominative and cannot under any circumstances be transferred to a third party.
Cancellation of ‘a reservation at the Flexible rate:
In the event of cancellation of the reservation at the Flexible rate by the Customer after its acceptance by the Residence less than 24 hours before the planned date of stay, for any reason whatsoever or, a sum corresponding to the total amount of the 1st night will be automatically acquired from the Service Provider and invoiced to the Client, as damages, in compensation for the damage suffered.
Cancellation / Modification of a reservation at the Non-Cancelable Non-Refundable rate:
In the event of cancellation or modification of the reservation at the Non-cancelable, non-refundable rate by the Customer, for any reason whatsoever, a sum corresponding to 100% of the amount total prepaid will be automatically acquired from the Service Provider and invoiced to the Customer. The same will apply if the Client does not show up on the scheduled arrival date.
ARTICLE 3 – PRICES
< p>The Services offered by the Service Provider are provided at the rates in effect on the Residence’s website when the reservation is recorded by the Service Provider. Prices are expressed in Euros, excluding VAT and including VAT.The prices take into account any reductions that may be granted by the Service Provider under the conditions specified on the Residence’s website.
These rates are firm and cannot be revised during their period of validity, as indicated on the website of the reservation provider (https://booking.roomraccoon.fr), the Service Provider reserving the right, outside this period of validity , to modify prices at any time.
The prices are indicated before and during the reservation made by the Customer. They are per room for the number of people and the selected date.
Rates are confirmed to the Client in the amount inclusive of tax (excluding tourist taxes) in the commercial currency of the Residence. They take into account VAT at the rate applicable on the day of the reservation; any change in the rate applicable to VAT will be automatically reflected in the prices indicated on the invoice date. The same will apply to any modification or introduction of new legal or regulatory taxes imposed by the competent authorities.
The prices do not include the Tourist Tax payable directly on site at the Residence. The tourist tax is €0.55 per person per day. Children under 10 years old are exempt.
The Client undertakes to pay these various taxes without any dispute to the Residence.
The payment requested from the Client during their reservation corresponds to a deposit of 30%, except for customers booking via booking.com.
Unless otherwise stated on the Site, additional services (breakfast, etc.) are not included in the price. the price.
The conversion into foreign currency is given for information only and is not contractual. If a rate involves payment directly to the Residence upon arrival or departure of the Client and the Client’s currency is not the same as that of the Residence, the rate debited by the Residence is likely to be different of that which was communicated during the reservation, taking into account the evolution of the exchange rate between the reservation date and the payment date.
An invoice is established by the Service Provider and given to the Customer during the provision of the reserved Services.
ARTICLE 4 – TERMS of payment
In the event of payment in cash on the day of the reservation (Non-Cancelable Non-Refundable Rate):
The price is payable in cash, in full on the day of confirmation of the reservation by the Customer, according to the terms specified in the article “Reservations” here -above, by secure payment method:
– by bank cards: Visa, MasterCard, American Express, other credit cards (Ecard bleue).
When booking, the Customer communicates their bank details by specifying the name of the bank card, the bank card number, the validity date (the bank card must be valid until the end date of the stay ) and the cryptogram.
The payment data is exchanged in encrypted mode using the SSL protocol.
The Client will present himself at the Residence with the bank card which allowed him to carry out the payment of the reservation. He may be asked to present proof of identity as part of the procedures to prevent bank card fraud.
The Service Provider will not be required to provide the Services ordered by the Customer. if the price has not been previously paid in full under the conditions indicated above.
Payments made by the Client will only be considered final after actual collection of the sums due by the Service Provider. .
In the event of payment in cash upon provision of services (Flexible Price):
The price is payable in cash, in full on the day of provision of the Services reserved under the conditions defined in the article “Provision of Services” below and as indicated on the invoice given to the Customer, by secure payment method:
– by bank cards: Visa, MasterCard, other credit cards (Ecard blue).
The payment data is exchanged in encrypted mode using the SSL protocol.
The Customer will then communicate their bank details by specifying the name of the bank card, the number of the bank card, the validity date (the bank card must be valid until the end date of the stay) and the cryptogram.
The Customer may be asked to present an identity document in as part of the procedures to prevent bank card fraud.
Payment of the balance of the reservation must be made no later than 15 days before the start of the stay.
In the event of cancellation, the deposit will be refunded only if the cancellation request reaches us no later than 30 days before the start of the stay.
The Service Provider will not be required to provide the Services ordered by the Customer if the price has not previously been paid in full under the conditions and – indicated above.
Payments made by the Client will only be considered final after actual collection of the sums due by the Service Provider.
ARTICLE 5 – Provision of Services
The Services reserved by the Client, which include the services of booking rooms at the Residence and ancillary services, will be provided according to the following terms, under the conditions provided for in these General Conditions of Sale supplemented by the Conditions of Sale of the Rate which the Client has read and accepted when booking on the Residence’s website.
Upon arrival, The Client will be asked to present their identity document in order to ensure their obligation to complete a Police Form.
The Residence is an entirely non-smoking area. The client will be held responsible for direct and/or indirect, consequential damages resulting from the act of smoking in the Residence. He will therefore be liable for the full amount of the costs of cleaning and restoring the damaged element or space to its original condition.
Animals, as long as they are kept on a leash or in a cage in the common areas of the establishment, can be accepted according to the policy in force of the Residence upon payment of a supplement of €3.00 per day. For hygiene reasons, animals are not allowed in the dining rooms.
Sheets and towels are not provided in the rental price. We can rent sheets and towel kits to you. Rates: contact us.
The Client’s personal effects left in the room of the Residence, in particular outside the safe (if this Service is provided) or in the public areas of the Residence are covered of his entire responsibility. The Residence cannot be held responsible for loss, theft, deterioration or damage caused to said effects.
The client accepts and undertakes to use the room in good manners. Also any behavior contrary to good morals and public order will lead the Residence to ask the Client to leave the establishment without any compensation and/or without any reimbursement if payment has already been made. In the event that no payment has yet been made, the customer must pay the price of the nights consumed before leaving the establishment.
The Customer will be held responsible for all direct damages and/or indirect, consequential, of which he is the author, noted in the reserved room or that he could cause within the Residence. Consequently, it undertakes to compensate the Residence up to the amount of said damage, without prejudice to any damages and interest that may be due, procedural costs and costs. lawyers hired by the Residence.
The client must return the apartment clean. By carrying out the cleaning yourself, or by subscribing to the cleaning package at a rate of 100 euros including tax.
WIFI access (paid or not) allowing customers to connect to the internet can be offered according to the Policy in force of the Residence. The client undertakes to ensure that the computer resources made available to him by the Residence are not used in any way for the purposes of reproduction, representation, provision or communication to the public of protected works or objects. by copyright or by a related right, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in books I and II of the code of intellectual property when this authorization is required. If the customer does not comply with the aforementioned obligations, he risks being accused of an offense of counterfeiting (article L.335-3 of the intellectual property code), punishable by a fine of 300,000 euros and three years of imprisonment. . The client is also required to comply with the security policy of the Residence’s internet access provider, including the rules for using the security means implemented with the aim of preventing the illicit use of IT resources. and to refrain from any act detrimental to the effectiveness of these means.
Unless expressly provided otherwise, the Room will be made available to the Client on the day of their arrival at 2 p.m. and the Client will leave the room on the day of departure at 12 p.m. Otherwise, an additional night will be billed to the Customer. The Client must check their departure date. In the event of early departure, costs equivalent to one night’s stay will be charged, unless the Client has notified the Residence at least 24 hours before departure.
The Service Provider undertakes to make its best efforts to provide the Services reserved by the Client, as part of an obligation of means.
The Client will have a period of 8 days from their date of departure from the Residence to issue, in writing , reservations or complaints concerning the provision of the Services, with all the supporting documents relating thereto, to the Residence.
No complaint can be validly accepted in the event of non-compliance with these formalities and deadlines by the Client.
In the absence of reservations or complaints expressly expressed within this period by the Client upon receipt of the Services, they will be deemed to conform to the reservation, in quantity and quality.
< p>In the event of eviction:In the event of an exceptional event, case of force majeure or impossibility of making the reserved room available to the Client, the Reserve Residence has the possibility of providing accommodation in full or partially the Client in a hotel of equivalent category, for services of the same nature and subject to the Client’s prior agreement.
ARTICLE 6 – RIGHT OF WITHDRAWAL
In accordance with article L 221-28 of the Consumer Code, the Customer does not have the right of withdrawal provided for in article L 221-18 of the Consumer Code, taking into account the nature of the services provided.
The contract is therefore definitively concluded as soon as the reservation is made by the Customer in accordance with the terms specified in these General Conditions of Sale.
ARTICLE 7 – Liability of the Service Provider – Guarantee
The Service Provider guarantees, in accordance with legal provisions and without additional payment, the Client, against any lack of conformity or hidden defect, resulting from a failure to perform the Services reserved and actually paid for under the conditions and according to the terms defined in these General Conditions of Sale.
The Services provided via the website of the Residence comply with the regulations in force in France. The Service Provider cannot be held liable in the event of non-compliance with the legislation of the country in which the Services are provided, which it is up to the Client, who is solely responsible for the choice of the Services requested, to verify.
ARTICLE 8 – Information Technology and Liberties
In application of law 78-17 of January 6, 1978, it is recalled that personal data which are requested from the Customer are necessary for the processing of their reservation and the preparation of invoices, in particular.
These data are processed and intended for the Residence and may be communicated to its possible partners responsible for the execution, processing, management and payment of reservations as well as the Customer’s stay.
Furthermore, the Residence may send its customers its newsletter, promotional offers, a satisfaction surveyor following his hotel stay.
The processing of information communicated via the Residence’s website has been declared to the CNIL.
< p>The Customer has, in accordance with national and European regulations in force, a right of permanent access, modification, rectification and opposition with regard to information concerning him.This right may be exercised under the conditions and according to the modalities defined on the Residence’s website.
The personal data protection policy can be consulted in the Personal Data Protection Charter which can be consulted on the Residence’s Website .
ARTICLE 9 – Intellectual property
The content of the Residence’s website is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.
Any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting.
ARTICLE 10 – Unforeseen circumstances
These General Conditions of Sale expressly exclude the legal regime of unforeseen circumstances provided for in article 1195 of the Civil Code for all Service operations from the Service Provider to the Client. The Service Provider and the Client therefore each waive the right to avail themselves of the provisions of Article 1195 of the Civil Code and the contingency regime provided for therein, committing to assume their obligations even if the contractual balance is upset by circumstances which were unforeseeable at the conclusion of the sale, even if their execution proved excessively onerous and to bear all the economic and financial consequences.
ARTICLE 11 – Force majeure
The Parties cannot be held responsible if the non-performance or delay in the performance of any of their obligations, as described in present results from a case of force majeure, within the meaning of article 1218 of the Civil Code.
Article 12: MISCELLANEOUS PROVISIONS
These General Conditions of Sale, the Personal Data Charter, the Conditions of Sale of the rate reserved by the Customer, the Reservation Request, the Reservation Confirmation by the Customer, constitute the entire agreement parts within the limits of its purpose. They replace and cancel, consequently, within this limit, any verbal or written agreement which may be prior to them.
No tolerance, whatever the nature, extent, duration or frequency, cannot be considered as creating any right and cannot lead to limiting in any way whatsoever the possibility of invoking each of the clauses of these General Conditions of Sale, at any time, without any restriction. /p>
Any clause of these General Conditions of Sale which would be declared null or illegal by a competent judge would be deprived of effect, but its nullity cannot affect the other stipulations, nor affect the validity of the General Conditions of Sale as a whole or their legal effects.
ARTICLE 13 – Applicable law – Language
These General Conditions of Sale Sale and the operations resulting therefrom are governed and subject to French law.
These General Conditions of Sale are drawn up in French. In the event that they are translated into one or more foreign languages, only the French text will be authentic in the event of a dispute.
ARTICLE 14 – Disputes
All disputes to which the purchase and sale operations concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not be resolved between the Residence and the Client will be submitted to the competent courts under the conditions of common law.
The Client is informed that he can in any case have recourse to a conventional mediation, in particular with the Consumer Mediation Commission (C. consom. art. L 612-1) or any alternative method of dispute resolution (conciliation, for example) in the event of a dispute.
ARTICLE 15 – Pre-contractual information – Customer acceptance
The Customer acknowledges having had communication, prior to placing his reservation and the conclusion of the contract, in a readable and understandable manner, of these General Conditions of Sale and all the information listed in article L. 221-5 of the Consumer Code, and in particular the following information:
< p>● the essential characteristics of the Services, taking into account the used support communication and the Service concerned;● the price of the Services and related costs;
● in the absence of immediate execution of the contract, the date or deadline to which the Service Provider undertakes to provide the reserved Services;
● information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if they are not apparent from the context,
● information relating to legal and contractual guarantees and their implementation methods;
● the functionalities of the digital content and, where applicable, its interoperability;
● the possibility of resorting to conventional mediation in the event of a dispute;
● information relating to important contractual conditions.
● the means of payment accepted .
The fact for a natural (or legal) person to book on the Residence’s website implies full and complete adherence and acceptance of these General Conditions of Sale and obligation to pay for the Services ordered, this which is expressly recognized by the Client, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Service Provider.